Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order, notify us at firstname.lastname@example.org within 8 days of receiving your order and return the goods to us within 28 days from receipt of the goods to the address on the delivery note -
Clem & Co, Clement House, Commerce Way, Colchester CO2 8HY
You will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in original packaging and in a state where they can be resold.
No refunds can be actioned If the returns are received over 28 days from purchase.
If the whole order is being returned the original postage will be refunded. If the goods are defective, damaged or not as specified on your order acknowledgement the returns postage will be refunded. You are responsible for the cost of returning goods to us in other cases. We recommend that you use Recorded Delivery or request a proof of postage receipt.